RailOne App: The Complete Guide for Pune Local Train Passengers

What RailOne is

RailOne is Indian Railways' single passenger app, built by CRIS (the Centre for Railway Information Systems) and launched on 1 July 2025 by Railway Minister Ashwini Vaishnaw at the CRIS 40th Foundation Day in New Delhi.

The point of it is consolidation. Until recently a regular passenger needed four or five separate apps — UTS for unreserved tickets, IRCTC Rail Connect for reserved, NTES for live running, Rail Madad for complaints, Food on Track for catering. RailOne folds all of that into one app.

What you can do in it

• Unreserved journey tickets — what you need for the Pune–Lonavala local
• Suburban season passes — the monthly pass, including renewal
• Platform tickets
• Reserved tickets and Tatkal
• Live train running — what NTES used to do
• Coach position finder — where your coach will stop on the platform
• Rail Madad — raise and track complaints
• E-catering, porter booking and last-mile taxi
• R-Wallet — the built-in railway wallet

Moving over from UTS

This is the part people worry about unnecessarily. You do not need a new account.

1. Install RailOne from the Play Store or the App Store. On Android the package is published by CRIS — check the publisher name before installing, because fake railway apps do appear.
2. Sign in with your existing UTS credentials, or your IRCTC Rail Connect login. Either works. Use the same mobile number you had on UTS.
3. Set up mPIN or biometric login so you are not typing a password on a crowded platform.

Your R-Wallet money is not lost

If you had a balance in your UTS R-Wallet, it appears in RailOne once you link the same mobile number. You can then spend it on unreserved and reserved tickets, which you could not do before.

Booking a Pune to Lonavala local ticket

1. Open RailOne and choose an unreserved journey ticket.
2. Set your source and destination — for example Pune Junction to Lonavala, or Chinchwad to Talegaon.
3. Choose paperless (the ticket lives in the app) or paper (you collect a printout from an ATVM at the station).
4. Pay from the R-Wallet, or by UPI or card.

The GPS rule that catches people out

Like UTS before it, RailOne uses location checks for paperless tickets. Book before you reach the platform. If you are already standing on the station the app will refuse to issue a paperless ticket, which is exactly the situation where you least want an argument with it.

Turn location permission on. Without it, paperless booking will not work properly.

The monthly season pass

RailOne handles suburban season passes, including a shareable season ticket feature. Renewal works in the app, and a season ticket can normally be renewed up to ten days before it expires — do not leave it to the last morning.

The first issue of a season ticket generally still has to be done at a booking counter, because of the photograph and ID verification. See our full guide to getting a monthly pass.

Is there a discount?

A 3% discount on unreserved tickets paid for through the R-Wallet came in with the app. Railways also ran a wider promotional discount on digitally booked unreserved tickets from 14 January 2026 to encourage people to move across.

Promotional offers come and go, so check what is actually being applied in the app at the time of booking rather than assuming. The R-Wallet is worth using regardless — it is faster than entering UPI details on a platform with poor signal.

What has not changed

• Reserved tickets are still IRCTC's system. RailOne is authorised to sell them, so you can book from inside RailOne, but the booking itself is IRCTC's.
• ATVMs still work. If your phone is dead or the queue is long, the vending machine with a smart card is still the fastest option at Pune Junction, Shivajinagar and Chinchwad.
• The booking counter still exists, and is still the only route for a first-issue season ticket or a student concession.
• Travelling without a valid ticket still carries a penalty many times the fare, and checking on this line is routine.

Practical advice for this route

• Book before you leave home or the office, not at the station. The GPS rule and the patchy signal at Pune Junction both argue for it.
• Keep money in the R-Wallet. Signal drops badly between Kamshet and Lonavala, and a wallet balance does not need a live payment connection at the moment you book.
• A screenshot is not a ticket. A paperless ticket must be shown from inside the app itself.
• Commuting daily? Get the season pass and skip booking altogether. Above roughly eighteen journeys a month it costs less.